Desktop Support And Help Desk

Technicians would determine the cause of the problem and pass it on to the appropriate team.

Desktop support and help desk.

Desktop support covers office equipment and end users. Desktop support is a different type of technical support even though it serves a similar purpose to that of a help desk. You take calls and fix issues. With desktop support technicians access the affected machine directly working through a virtual chat or telephone line to coordinate with the end user.

It often also. The main focus however is on your problem solving approach customer service and communication skills. Desktop support often includes break fix coverage as well as limited support and technical guidance. Desktop support is most often used in an office setting where networks tend to be tightly managed and monitored.

In larger companies help desk staff are often just admin staff who literally log calls and have little or no actual technical knowledge and while you can move into the technical departments from there actual desktop support is where you would learn the most. The desktop support analyst must provide business clients with guidance and second level support by assisting in problem resolution. Desktop support is typically offered remotely to repair and support software related issues on company networks and i ndividual users computers. If you have a desktop support or help desk job interview here are the best 40 interview questions and answers you should use to boost your.

What s the difference between help desk and desktop support. This higher degree of network monitoring makes it easier to do things in this manner.